FAQs

• What makes a virtual call better than how-to videos and articles?

  Watching videos and reading articles can take hours and can still leave you wondering if you have identified the right problem. Our friendly and patient Virtual Repair Experts provide personalized guidance and walk you through the steps to properly determine the issue no matter how long it takes. All you need is a smartphone.

  • Our pros have a minimum of 15+ years of professional experience.
  • Professional 1-on-1 troubleshooting: Show our expert your issue, and we’ll spend as much time as needed to walk through the problem and answer your questions along the way.
  • Don’t waste time sifting through videos, hoping you find your specific issue. Get tailored guidance and fix your repair with confidence.
  • Save time diagnosing and addressing your repair with confidence.
• Who are the Virtual Repair Experts? Can I trust their expertise?

  Yes! Our virtual home repair experts are licensed heating/cooling, plumbing, electrical, repair professionals with over 15 years of experience. They have seen it all and know how home systems work so that they can answer even your most challenging questions.

• How much is a video call with a Virtual Repair Expert? What will I get?

  Virtual calls are $19.99 and include personal virtual support from one of our experts with a minimum of 15+ years of licensed professional experience.

  • Professional 1-on-1 troubleshooting: Show our expert your issue, and we’ll spend as much time as needed to walk through the problem and answer your questions along the way.
  • No time limit or hidden fees: We’ve helped people fix their issue in a little as 15 minutes, but no matter how long your call takes, it’s still always only $19.99.
  • Diagnosis promise: If we can’t diagnose your problem over your call, we’ll send a licensed in-home pro to your home to verify the cause within 24 hours – at no additional charge.
  • Repair action plan: After your call, you’ll get a detailed summary outlining your call, the diagnosis, and what should be done to resolve your issue.
  • 100% satisfaction guarantee: If you’re not 100% satisfied with your call, we’ll refund your money, no questions asked.
• What if the Virtual Repair Expert can't help me fix my issue over the video call? Is it worth it?

  If your issue or repair is too complex to walk you through over the video call safely, or you would feel more comfortable having a pro come to your home to fix it, we can get an in-home pro to your home within 24 hours to fix the issue.

  Our no-obligation, in-home repair quotes are backed by our Price Assurance Promise. If we provide a price after the video call and the repair cost ends up being more expensive, we will provide a credit of up to $500 above the original quoted price to cover the difference.

  Regardless, a video call with our Virtual Repair Expert will arm you with the info and understanding you need to rule out other issues, so you can weigh your options and get your issue fixed.

• What tools do I need?

  No tools are required for a video call with a Virtual Repair Expert. But having a flashlight, wrench, and screwdriver handy may allow the expert to walk you through the process of fixing the problem while on the video call.