DIY or call in a pro? We'll help you decide.
Use your phone to show us what you see, have expert recommendations in minutes, and get a step-by-step plan for a faster fix. For a limited time, get your first call FREE.
Talk to a Virtual ExpertSee our experts in action!
How It Works
Save money & time with video chat.
-
Connect with a Virtual Repair Expert
-
Show us your issue over video
-
We'll walk you through the fix or get a pro to your home within 24 hours
See what others are saying
Home Repairs Simplified
"I am highly satisfied. I could not believe how easy it was. I was blown away by how knowledgeable the tech was. He gave me lots of great information on what I can do as well as what I may need to get done immediately by a tech."
Fix Your Issue Fast
"I would use it again. I had a dinner party planned for tonight and would have been in trouble if I would have had to wait on a plumber to come out and do what was easily fixed by the call."
Expert Support You Can Trust
"Todd had the heart of a teacher, patience of a saint, and knowledge of a highly skilled master electrician. I'm flabbergasted by what we were able to accomplish just over video!"
FAQs
-
It’s fast, straightforward and accurate. Watching videos and reading articles can take hours and can still leave you wondering if you have identified the right problem or whether certain parts are truly compatible with your home. Our friendly and patient Virtual Experts provide personalized guidance and walk you through the steps to properly determine an issue or assess the most promising next steps for your project. All you need is a smartphone.
- Our pros have a minimum of 15+ years of professional experience.
- Professional 1-on-1 troubleshooting: Show the expert what you need help with, and they’ll walk you through the problem and answer your questions along the way.
- Don’t waste time sifting through videos, hoping you find your specific issue. Get tailored guidance and fix your repair with confidence.
-
Yes! Our virtual home repair experts are licensed heating/cooling, plumbing, electrical, repair professionals with over 15 years of experience. They have seen it all and know how home systems work so that they can answer even your most challenging questions.
-
If your Virtual Expert determines you need additional help from a pro after the video call, you can schedule an in-home appointment through Anew for free (as long as you’re within our service area). An in-home pro can arrive at home within 24 hours to help you.
After the video call, your Virtual Expert will provide an estimated price range for work outlined in your post-call summary report. This estimate will give you a sense of the scope and costs you may be facing. Estimated price ranges are provided for informational purposes only, are general in nature, and may or may not be applicable to the details of your situation upon further evaluation.
Our Virtual Expert’s goal is to arm you with information to rule out other issues and have a full understanding of your project, so you can weigh your options and move forward with confidence.
-
No tools are required for a video call with a Virtual Expert. But having a flashlight, wrench, and screwdriver handy may allow the expert to walk you through the process of fixing a problem or completing simple tasks while on the video call.
Meet our experts
Serving metro Atlanta
Monday - Friday 7am - 7pmSaturday - Sunday 10am - 7pm
Our relationship to Nationwide Insurance
Anew is a part of the Nationwide family of companies. So that means as an Anew user, you’ll get the credibility and reliability of a Fortune 100 company dedicated to treating customers with extraordinary care.
