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DIY or call in a pro? We'll help you decide.

Use your phone to show us what you see, have expert recommendations in minutes, and get a step-by-step plan for a faster fix. For a limited time, get your first call FREE.

Talk to a Virtual Expert

See our experts in action!

How It Works

Save money & time with video chat.

  1. Connect with a Virtual Repair Expert Hand selecting plumbing from the Anew app services menu
  2. Show us your issue over video Smart phone displaying a Anew home repair expert providing consultation
  3. We'll walk you through the fix or get a pro to your home within 24 hours A woman making home repairs herself and a Anew repair technician coming to perform a home repair job

See what people are saying!

"That was an experience! Anew made it easy"

See what others are saying

Home Repairs Simplified

"I am highly satisfied. I could not believe how easy it was. I was blown away by how knowledgeable the tech was. He gave me lots of great information on what I can do as well as what I may need to get done immediately by a tech." Tomitra M.

Fix Your Issue Fast

"I would use it again. I had a dinner party planned for tonight and would have been in trouble if I would have had to wait on a plumber to come out and do what was easily fixed by the call." Karen S.

Expert Support You Can Trust

"Todd had the heart of a teacher, patience of a saint, and knowledge of a highly skilled master electrician. I'm flabbergasted by what we were able to accomplish just over video!" Justin E.

Save Time & Money

"The website was very easy and user friendly. Nothing complex about it. It was cheap enough to make it definitely worth it." Debra W.

Very Helpful

"I would definitely use it again in the future, very helpful for all homeowners." Camille S.

Get Answers Quickly

"I was satisfied because it was simple and gave me the answer that I was looking for quickly." Shannon H.

FAQs

  • It’s fast, straightforward and accurate. Watching videos and reading articles can take hours and can still leave you wondering if you have identified the right problem or whether certain parts are truly compatible with your home. Our friendly and patient Virtual Experts provide personalized guidance and walk you through the steps to properly determine an issue or assess the most promising next steps for your project. All you need is a smartphone.

    • Our pros have a minimum of 15+ years of professional experience.
    • Professional 1-on-1 troubleshooting: Show the expert what you need help with, and they’ll walk you through the problem and answer your questions along the way.
    • Don’t waste time sifting through videos, hoping you find your specific issue. Get tailored guidance and fix your repair with confidence.
  • Yes! Our virtual home repair experts are licensed heating/cooling, plumbing, electrical, repair professionals with over 15 years of experience. They have seen it all and know how home systems work so that they can answer even your most challenging questions.

  • If your Virtual Expert determines you need additional help from a pro after the video call, you can schedule an in-home appointment through Anew for free (as long as you’re within our service area). An in-home pro can arrive at home within 24 hours to help you.

    After the video call, your Virtual Expert will provide an estimated price range for work outlined in your post-call summary report. This estimate will give you a sense of the scope and costs you may be facing. Estimated price ranges are provided for informational purposes only, are general in nature, and may or may not be applicable to the details of your situation upon further evaluation.

    Our Virtual Expert’s goal is to arm you with information to rule out other issues and have a full understanding of your project, so you can weigh your options and move forward with confidence.

  • No tools are required for a video call with a Virtual Expert. But having a flashlight, wrench, and screwdriver handy may allow the expert to walk you through the process of fixing a problem or completing simple tasks while on the video call.

Meet our experts

HVAC & Plumbing Pro
Vince E.
HVAC & Plumbing
Experience: 40 years
""My background is in heating, cooling and plumbing residential service industry for the past 40 years, and I carry a Master’s License in these fields.""
Bryan Patton
Bryan P.
Licensed HVAC Technician
Experience: 30 years
""I am a licensed HVAC contractor in the state of Texas with over 30 years’ experience in the HVAC industry.""
Electrical Expert
Todd S.
Licensed Electrician & Electrical Engineer
Experience: 37 years
""I'm licensed in 5 states and a senior member of the Institute of Electrical and Electronics Engineers.""
Plumping Expert - 60 years experience
Allen S.
Retired Master Plumber
Experience: 60 years
""Master plumber (retired). 60+ years experience, residential, commercial, and industrial plumbing/pipefitting.""
Electrical Expert
Ken S.
Electrical
Experience: 42 years
""I've been a Licensed Master Electrician for 42 years and an Electrical Contractor for 31.""
Electrical Expert
Tom C.
Electrical
Experience: 45 years
""I'm a Journeyman Electrician in the state of Minnesota. Married to an RN for 30 years with seven kids, three dogs and one cat.""
Electrical Expert
Jason B.
Electrical
Experience: 29 years
""Licensed Master Electrician, Problem Solver, and Project Manager / Estimator""

Serving metro Atlanta

Monday - Friday 7am - 7pm
Saturday - Sunday 10am - 7pm

Map of Atlanta home repair service areas

Our relationship to Nationwide Insurance

Anew is a part of the Nationwide family of companies. So that means as an Anew user, you’ll get the credibility and reliability of a Fortune 100 company dedicated to treating customers with extraordinary care.

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