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DIY or call in a pro? We'll help you decide.

Use your phone to show us the issue, have a diagnosis in minutes, and get a step-by-step plan for a faster fix. Speed up the home repair process for only $19.99.

Talk to a Home Repair Expert

See our experts in action!

How It Works

Save money & time with video chat.

  1. Connect with a home repair expert over video chat! Hand selecting plumbing from the Anew app services menu
  2. Get to the root of your issue in 20 minutes Smart phone displaying a Anew home repair expert providing consultation
  3. Fix issue on the call
    or
    Get a repair plan with options A full invoice including pricing and recommendations based on a handyman consultation from Anew
  4. You choose how to fix — DIY or use our pros! A woman making home repairs herself and a Anew repair technician coming to perform a home repair job

See what people are saying!

"That was an experience! Anew made it easy"

See what others are saying

Home Repairs Simplified

"I am highly satisfied. I could not believe how easy it was. I was blown away by how knowledgeable the tech was. He gave me lots of great information on what I can do as well as what I may need to get done immediately by a tech." Tomitra M.

Fix Your Issue Fast

"I would use it again. I had a dinner party planned for tonight and would have been in trouble if I would have had to wait on a plumber to come out and do what was easily fixed by the call." Karen S.

Expert Support You Can Trust

"Todd had the heart of a teacher, patience of a saint, and knowledge of a highly skilled master electrician. I'm flabbergasted by what we were able to accomplish just over video!" Justin E.

Save Time & Money

"The website was very easy and user friendly. Nothing complex about it. It was cheap enough to make it definitely worth it." Debra W.

Very Helpful

"I would definitely use it again in the future, very helpful for all homeowners." Camille S.

Get Answers Quickly

"I was satisfied because it was simple and gave me the answer that I was looking for quickly." Shannon H.

FAQs

  • Watching videos and reading articles can take hours and can still leave you wondering if you have identified the right problem. Our friendly and patient Virtual Repair Experts provide personalized guidance and walk you through the steps to properly determine the issue no matter how long it takes. All you need is a smartphone.

    • Our pros have a minimum of 15+ years of professional experience.
    • Professional 1-on-1 troubleshooting: Show our expert your issue, and we’ll spend as much time as needed to walk through the problem and answer your questions along the way.
    • Don’t waste time sifting through videos, hoping you find your specific issue. Get tailored guidance and fix your repair with confidence.
    • Save time diagnosing and addressing your repair with confidence.
  • Yes! Our virtual home repair experts are licensed heating/cooling, plumbing, electrical, repair professionals with over 15 years of experience. They have seen it all and know how home systems work so that they can answer even your most challenging questions.

  • Virtual calls are $19.99 and include personal virtual support from one of our experts with a minimum of 15+ years of licensed professional experience.

    • Professional 1-on-1 troubleshooting: Show our expert your issue, and we’ll spend as much time as needed to walk through the problem and answer your questions along the way.
    • No time limit or hidden fees: We’ve helped people fix their issue in a little as 15 minutes, but no matter how long your call takes, it’s still always only $19.99.
    • Diagnosis promise: If we can’t diagnose your problem over your call, we’ll send a licensed in-home pro to your home to verify the cause within 24 hours – at no additional charge.
    • Repair action plan: After your call, you’ll get a detailed summary outlining your call, the diagnosis, and what should be done to resolve your issue.
    • 100% satisfaction guarantee: If you’re not 100% satisfied with your call, we’ll refund your money, no questions asked.
  • If your issue or repair is too complex to walk you through over the video call safely, or you would feel more comfortable having a pro come to your home to fix it, we can get an in-home pro to your home within 24 hours to fix the issue.

    Our no-obligation, in-home repair quotes are backed by our Price Assurance Promise. If we provide a price after the video call and the repair cost ends up being more expensive, we will provide a credit of up to $500 above the original quoted price to cover the difference.

    Regardless, a video call with our Virtual Repair Expert will arm you with the info and understanding you need to rule out other issues, so you can weigh your options and get your issue fixed.

  • No tools are required for a video call with a Virtual Repair Expert. But having a flashlight, wrench, and screwdriver handy may allow the expert to walk you through the process of fixing the problem while on the video call.

Meet our experts

HVAC & Plumbing Pro
Vince E.
HVAC & Plumbing
Experience: 40 years
""My background is in heating, cooling and plumbing residential service industry for the past 40 years, and I carry a Master’s License in these fields.""
Bryan Patton
Bryan P.
Licensed HVAC Technician
Experience: 30 years
""I am a licensed HVAC contractor in the state of Texas with over 30 years’ experience in the HVAC industry.""
Electrical Expert
Todd S.
Licensed Electrician & Electrical Engineer
Experience: 37 years
""I'm licensed in 5 states and a senior member of the Institute of Electrical and Electronics Engineers.""
Plumping Expert - 60 years experience
Allen S.
Retired Master Plumber
Experience: 60 years
""Master plumber (retired). 60+ years experience, residential, commercial, and industrial plumbing/pipefitting.""
Electrical Expert
Ken S.
Electrical
Experience: 42 years
""I've been a Licensed Master Electrician for 42 years and an Electrical Contractor for 31.""
Electrical Expert
Tom C.
Electrical
Experience: 45 years
""I'm a Journeyman Electrician in the state of Minnesota. Married to an RN for 30 years with seven kids, three dogs and one cat.""
Electrical Expert
Jason B.
Electrical
Experience: 29 years
""Licensed Master Electrician, Problem Solver, and Project Manager / Estimator""

Serving metro Atlanta

Monday - Friday 7am - 7pm
Saturday - Sunday 10am - 7pm

Map of Atlanta home repair service areas

Our relationship to Nationwide Insurance

Anew is a part of the Nationwide family of companies. So that means as an Anew user, you’ll get the credibility and reliability of a Fortune 100 company dedicated to treating customers with extraordinary care.

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